Partner Resource Centre

Here you will find answers to common questions, a guide to our claims process and access to download all the relevant documents you will need on behalf of your client. If you’d like to become one of our registered brokers to sell William Russell products, please use the link below

What are you looking for?

Documents

Download our documents for you and your clients.

FAQ's

Have a query? Here you’ll find answers to the most common questions we get asked.

Claims

The moment of truth for our customers – let us run through our claims process in detail.

Contact Us

We’re happy to help you directly – please click below for our contact information.

Why partner with William Russell?

Response

When you call William Russell, you’ll get straight through to one of our insurance professionals who will endeavour to answer your query or request as quickly as possible.

Reliability

Our plans can offer worldwide protection for international citizens around the world. The Health, Life and income plans are insured by the Allianz group, a Fortune 500 company and one of the world's largest insurers.

Fairness

We ensure our customers are properly informed about the products we offer. Our staff are sensitive and compassionate, and importantly we will always honour our plan agreements with our customers when the time may come to claim.

Professionalism

William Russell has extensive knowledge of local markets and medical providers around the world. Our staff provide the customer care you’d expect from a family-owned company.

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