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Documents

Download our documents for you and your clients.

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FAQ's

Have a query? Here you’ll find answers to the most common questions we get asked.

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Claims

The moment of truth for our customers – let us run through our claims process in detail.

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Contact Us

We’re happy to help you directly – please click below for our contact information.

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Partner Resource Centre

Here you will find answers to common questions, a guide to our claims process and access to download all the relevant documents you will need on behalf of your client. If you’d like to become one of our registered brokers to sell William Russell products, please use the link below

Winter Promotion

Great discounts,
Great benefits

Thanks to our experience and reputation in the global health insurance sector. William Russell is committed to sustainable prices on all our plans. This means that you’re equipped to offer affordable health, life and income protection plans for your new clients. Boosting your commission and growing your client base.

We can’t do much about the rise in the cost of international health insurance – but we can offer flexible plans that provide access to private medical care where your customers are. We’re introducing a range of promotions in the lead-up to 2018 that will help you push health cover, group plans, life and income protection plans at affordable rates.

And whatever the plan, all our cover is supported by the William Russell promise of personal service, straightforward communication, and fast claim settlement.

Gift Voucher

We're giving away a US$100 gift voucher to every customer taking out a new health plan.

Find out more

Group Rates

We're offering extra savings and great benefits on our group cover.

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Beat the Rate Rise

There’s still time to beat the 2018 rate rise by taking out your health cover before
December 31.

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Why partner with William Russell?

Response

When you call William Russell, you’ll get straight through to one of our insurance professionals who will endeavour to answer your query or request as quickly as possible.

Reliability

Our plans can offer worldwide protection for international citizens around the world. The Health, Life and income plans are insured by the Allianz group, a Fortune 500 company and one of the world's largest insurers.

Fairness

We ensure our customers are properly informed about the products we offer. Our staff are sensitive and compassionate, and importantly we will always honour our plan agreements with our customers when the time may come to claim.

Professionalism

William Russell has extensive knowledge of local markets and medical providers around the world. Our staff provide the customer care you’d expect from a family-owned company.

Stay up to date with William Russell

04/05/2017

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03/05/2017

Health insurance costs

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02/05/2017

Stay fit

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